Terms and Conditions for Man With Van North Finchley
These Terms and Conditions govern the provision of man with van North Finchley services by the company, including domestic, commercial, and specialist transport work, where applicable. By making a booking, requesting a quotation, or instructing the company to carry out a move, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. Where the words we, us, or our are used, they refer to the service provider. Where the words you or customer are used, they refer to the person or business making the booking or benefiting from the service.
The purpose of these terms is to set clear expectations around the booking process, payment, cancellation, liability, waste handling, and the legal framework applying to the service. A clear agreement helps reduce misunderstandings and ensures that both parties understand their responsibilities. These terms apply to all van transport, loading, unloading, and related labour arranged under a booking, whether the job is a small local item move or a larger relocation requiring additional time and care.
We may update these terms from time to time to reflect changes in law, industry practice, or operational requirements. The version in force at the time your booking is confirmed will apply to your service, unless a change in law requires immediate application. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Headings are included for convenience only and do not affect interpretation.
1. Booking Process
All bookings for a man with van service must be made in advance unless expressly agreed otherwise. A booking request may be submitted by telephone, email, online form, or any other method made available by us. When requesting a quotation, you must provide accurate and complete information about the items to be moved, access conditions, collection and delivery addresses, floor levels, parking restrictions, time constraints, and any goods requiring special handling. The quotation is based on the information supplied by you, and if the details change, the price and service arrangement may also change.
A booking is not confirmed until we have accepted the job, confirmed the price or pricing method, and, where required, received any deposit or advance payment. We reserve the right to decline or cancel a booking if the service requested is unsafe, unlawful, beyond our operational capacity, or materially different from the description provided by you. If additional labour, a larger vehicle, extra waiting time, or multiple trips are required because the original information was incomplete or inaccurate, you may be charged accordingly.
Time slots are provided on a best-efforts basis. Traffic conditions, weather, loading delays, parking restrictions, or issues at the collection or delivery point may affect arrival and completion times. While we will take reasonable steps to attend within the agreed period, we do not guarantee exact arrival times unless specifically stated in writing. You must ensure that someone authorised to give instructions is present at the relevant address at the scheduled time, unless we have agreed otherwise. If access is not available, we may treat the booking as cancelled by you and apply charges in accordance with these terms.
2. Prices and Payments
Prices for Man With Van North Finchley services may be calculated by hourly rate, fixed quote, mileage, volume, number of items, or a combination of these factors. Any estimate provided before the job is accepted is based on the information available at that time and may not include unforeseen work. Unless otherwise agreed in writing, all quoted prices are exclusive of additional charges such as congestion, parking permits, tolls, congestion or emission zone fees, waiting time, specialist handling, dismantling, reassembly, waste disposal, and any third-party costs incurred on your behalf.
Payment terms will be confirmed at the time of booking or before work begins. We may require a deposit to secure the booking, and the balance may be payable before unloading, upon completion, or within a specified period after invoice, depending on the account arrangement. We accept payment by the methods communicated during the booking process. Late payment may result in interest, administrative fees, suspension of future services, or referral for debt recovery, to the extent permitted by law. You are responsible for ensuring that payment is made in full and that any bank charges, chargebacks, or failed transactions do not reduce the amount received by us.
If the service scope changes during the job, such as by adding extra items, requiring additional stops, or extending the working time, we may revise the charge accordingly. We will aim to explain any material increase before continuing where reasonably practicable. Any discounts, promotional rates, or waived fees are offered at our discretion and may be withdrawn if the conditions on which they were granted are not met.
3. Cancellations, Rescheduling and Waiting Time
You may cancel or reschedule a man with a van booking, but notice requirements apply. If you cancel with sufficient notice, we may at our discretion refund any deposit after deducting reasonable administrative costs. If you cancel too close to the scheduled time, or if we have already committed staff, vehicle, or equipment to the booking, cancellation charges may apply. These charges reflect the loss of available work and preparation undertaken for your service.
If you request to change the date, time, or scope of the move, we will try to accommodate the change, subject to availability. However, a revised booking may be priced differently, particularly where vehicle size, labour, or route requirements change. We are not liable for loss caused by rescheduling where the change is necessary due to traffic, weather, legal restrictions, or circumstances outside our reasonable control.
If we arrive and are unable to begin or complete the work because of missing keys, incorrect addresses, access problems, unpaid parking charges, unsafe conditions, or lack of assistance where assistance is required, waiting time or abortive visit charges may apply. We may leave the site if the service cannot proceed safely or lawfully. In such circumstances, the booking may be treated as completed for charging purposes where reasonable costs have been incurred.
4. Customer Responsibilities
You must ensure that all goods presented for transport are suitable for movement by van and can be handled safely by the agreed number of personnel. This includes securing fragile items, emptying unsuitable contents where needed, and declaring any items that are heavy, awkward, high-value, dangerous, or restricted by law. You are responsible for obtaining any permissions required for loading from private property, buildings, management companies, or local authorities, unless we have expressly agreed to arrange them.
It is your responsibility to protect items that may be vulnerable to damage from vibration, stacking, weather exposure, or normal handling during transport. Unless we have agreed to provide packing or wrapping, we are not responsible for the adequacy of your packaging. If you ask us to move items that are not boxed, wrapped, or disassembled, you accept the increased risk of cosmetic marks or minor damage inherent in the handling of such goods.
You must not include prohibited items in any load. These may include hazardous chemicals, gases, explosives, flammable materials, illegal goods, contaminated waste, or any item whose transport would breach applicable laws or the safety of our crew. If prohibited items are discovered, we may refuse to move them and may terminate the service if necessary. Any losses or costs arising from inaccurate declarations are your responsibility.
5. Liability and Insurance
We will take reasonable care when carrying out van moving services, but our liability is limited to the extent permitted by law. We are responsible for loss or damage caused by our negligence, subject to the limitations in these terms and any applicable statutory rights. We are not liable for losses caused by events outside our control, including road closures, weather events, civil disruption, acts of third parties, or hidden defects in items being moved.
We are not liable for pre-existing damage, normal wear and tear, or damage caused by inadequate packing, unstable stacking, faulty furniture assembly, poor access, or instructions given by the customer against our advice. Where items are moved without being fully emptied or where glass, mirrors, electronics, antiques, or other delicate items are carried, the customer accepts the increased risk unless specific protective arrangements have been agreed in writing. Any claim for damage must be reported promptly and supported by reasonable evidence.
To the extent permitted by law, our total liability for any claim arising out of a booking will not exceed the amount paid or payable for the relevant service, except where a higher limit is required by mandatory law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. You remain responsible for arranging appropriate insurance if the value or nature of your goods requires cover beyond our standard service arrangement.
6. Waste, Disposal and Environmental Compliance
If the booking includes removal, collection, disposal, or transfer of unwanted items, the service will be carried out in accordance with applicable UK waste regulations. We may only transport waste where we are legally permitted to do so and where the customer has accurately described the materials involved. The customer must not present hazardous, clinical, electrical, chemical, or contaminated waste as ordinary household or commercial refuse unless prior arrangements have been made and lawful disposal is possible.
You remain responsible for ensuring that any items intended for disposal are legally classed and suitable for collection. Where waste is removed as part of a service, we may require you to confirm ownership, authority to dispose, and the nature of the materials. Any waste transfer may be subject to documentation, segregation, recycling, reuse, or disposal fees. We may refuse any load that contains prohibited materials or that would create a breach of environmental law, licensing conditions, or carrier obligations.
We encourage responsible disposal and reuse. Items suitable for donation, recycling, or recovery may be handled accordingly where agreed. However, unless explicitly stated, we do not guarantee that items will be recycled, reused, or disposed of in any particular way. Once waste has been accepted for disposal and the relevant service completed, it may not be recoverable. You must ensure that nothing of value is left in items intended for disposal, as we are not liable for accidental disposal of goods not separated by you before collection.
7. Access, Property, and Delays
You must provide safe, lawful, and reasonable access to the property and loading areas at both collection and delivery points. This includes arranging parking, permits, lift access, keys, and any necessary building permissions. If access is difficult or restricted, this may increase the time required and therefore the price of the service. Where multiple flights of stairs, long carrying distances, or narrow access routes are involved, you must inform us in advance so that suitable resources can be allocated.
We are entitled to rely on the access information you provide. If the actual conditions differ significantly, we may pause the job, adjust the price, or withdraw from the booking if the work becomes unsafe or impracticable. You are responsible for delays caused by items not being ready, by occupants not being present, or by lockouts, lost keys, or access disputes. Where delays are substantial, additional waiting or reattendance charges may apply.
We are not responsible for any fines, penalties, or private parking charges caused by incorrect parking instructions, unavailable permits, or customer-led arrangements, unless such charges arise directly from our negligence. Any instruction to park illegally or unsafely may be refused. We may choose a lawful alternative parking position if reasonably necessary to complete the work efficiently and safely.
8. Complaints, Force Majeure and Governing Law
If you believe there has been an issue with the service, you should raise it promptly so it can be reviewed. Any complaint should include sufficient detail to allow us to investigate the matter fairly. We may request photographs, job notes, inventory details, or other relevant information. A prompt report helps us assess what happened, identify any remedial action, and determine whether a refund, repair, or other resolution is appropriate under these terms and applicable law.
We are not responsible for failure or delay in performance caused by events beyond our reasonable control, including severe weather, traffic incidents, strikes, fuel shortages, public emergencies, government action, or unexpected vehicle breakdowns. In such cases, we may cancel, postpone, or reallocate the booking without liability for indirect losses, provided we act reasonably. If possible, we will notify you and seek an alternative arrangement, but this cannot always be guaranteed.
Governing law: These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. By instructing us, you confirm that you understand and accept these terms as the basis on which the service will be supplied.