Terms and Conditions
Man with Van North Finchley Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van North Finchley provides removal and related services to you. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Service means any removal, man and van, transport, collection, delivery, loading, unloading, packing, or related services provided by Man with Van North Finchley.
1.2 We, us, and our refer to the provider of the Service trading as Man with Van North Finchley.
1.3 You and your refer to the customer or client who makes the booking or on whose behalf the booking is made, including any person who uses or benefits from the Service.
1.4 Goods means any personal belongings, furniture, equipment, or other items which are the subject of the Service.
1.5 Contract means the legally binding agreement between you and us for the provision of the Service in accordance with these Terms and Conditions.
2. Scope of Service
2.1 We provide man and van and removal services for domestic and commercial customers, including local and regional transport of Goods, subject to these Terms and Conditions.
2.2 The exact nature of the Service, including vehicle size, number of operatives, timing, and locations, will be confirmed at the time of booking based on the information you provide.
2.3 Any additional services requested on the day of the move, such as extra stops, extended loading or unloading time, or additional labour, are subject to availability and may incur extra charges.
3. Booking Process
3.1 You may request a quote and make a booking by contacting us through our advertised channels. A booking is not confirmed until we have accepted your request and provided a booking confirmation.
3.2 When making a booking, you must provide accurate and complete information, including:
a. Collection and delivery addresses.
b. Access details at each property, including floor level, lift availability, parking restrictions, and distance from the vehicle to the property.
c. A clear description and approximate volume or list of Goods to be moved.
d. Any special requirements, such as handling of fragile items, dismantling or reassembly of furniture, or time constraints.
3.3 Quotes are based on the information you supply. If the information is inaccurate or incomplete, we reserve the right to adjust the price, change the vehicle or staff allocation, or in serious cases decline to carry out the Service.
3.4 You are responsible for obtaining and paying for any necessary permits, authorisations, or parking arrangements required at collection and delivery addresses, unless we expressly agree otherwise prior to the Service.
4. Pricing and Payment Terms
4.1 Our charges may be calculated on an hourly rate, fixed price, or a combination of both, as agreed at the time of booking.
4.2 Unless otherwise stated, our prices do not include tolls, congestion charges, parking fees, or similar charges. Any such costs incurred in carrying out the Service will be added to your final bill.
4.3 We may require a deposit to secure your booking. The amount and due date of any deposit will be communicated at the time of booking.
4.4 Full payment is due as agreed in your booking confirmation. This may be before the Service, on completion on the day, or under any other arrangement confirmed in writing.
4.5 We reserve the right to withhold commencement or completion of the Service if payment is not made in accordance with the agreed terms.
4.6 If payment is not received when due, we may charge reasonable late payment fees and interest in accordance with applicable UK law.
5. Cancellations and Amendments
5.1 If you need to cancel or amend your booking, you must notify us as soon as possible.
5.2 Where you cancel more than 72 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new booking at our discretion.
5.3 If you cancel within 72 hours but more than 24 hours of the scheduled start time, we may retain all or part of any deposit paid to cover administrative and scheduling costs.
5.4 If you cancel within 24 hours of the scheduled start time, we reserve the right to charge up to 100 percent of the agreed price, especially where we have reserved staff and vehicles for your job and are unable to reallocate them.
5.5 If you wish to amend your booking, including time, date, addresses, or the scale of the move, we will use reasonable efforts to accommodate your request, subject to availability. Changes may result in revised pricing.
5.6 We may cancel or postpone the Service if we are prevented from carrying it out safely or lawfully due to circumstances beyond our reasonable control, including but not limited to extreme weather, accidents, road closures, vehicle breakdown, or any health and safety concerns. In such cases, we will seek to rearrange the Service at the earliest reasonable opportunity.
6. Your Responsibilities
6.1 You are responsible for ensuring that:
a. All Goods are packed securely and suitably for transport, unless you have expressly booked our packing service.
b. All items to be moved are ready for collection at the agreed time.
c. Fragile or valuable items are clearly identified and, where necessary, appropriately protected.
d. Items that require dismantling are dismantled in advance unless otherwise agreed.
e. There is suitable access for our vehicle and staff at both collection and delivery addresses.
6.2 You must not ask our staff to perform tasks that are unsafe, unlawful, or outside the agreed scope of the Service.
6.3 You are responsible for checking that nothing is left behind at the collection address and that all relevant items have been removed from the vehicle at the delivery address before our staff leave.
7. Items We Do Not Carry
7.1 We do not transport:
a. Illegal or prohibited items.
b. Explosives, flammable or hazardous materials, gases, or chemicals.
c. Perishable goods requiring specific temperature control.
d. Live animals or plants, unless agreed in advance and appropriately contained.
e. Cash, jewellery, watches, precious metals, securities, or extremely high-value items, unless expressly agreed and declared in writing prior to the move.
7.2 If such items are transported without our knowledge, we accept no responsibility or liability for loss, damage, or consequences arising from their presence.
8. Liability for Loss and Damage
8.1 We will exercise reasonable care and skill in providing the Service. However, our liability is subject to the limitations set out in this section.
8.2 We are not liable for loss or damage where:
a. It arises from your failure to pack Goods properly, unless we carried out the packing.
b. Items were already damaged or defective before we handled them.
c. Loss or damage arises from fair wear and tear, atmospheric or climatic conditions, or inherent defects in the Goods.
d. You or a third party have loaded or unloaded the vehicle.
e. The Goods are not available for collection at the agreed time, or access is restricted, causing delay or additional handling.
8.3 Our total liability for loss or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable replacement or repair cost subject to a fair and proportionate limit in line with typical UK removal standards, unless a higher value has been agreed by us in writing prior to the Service.
8.4 We are not liable for any indirect or consequential losses, including loss of profit, loss of revenue, loss of opportunity, or loss of enjoyment, arising from or in connection with the Service.
8.5 You must inspect your Goods as soon as reasonably possible after completion of the Service. Any visible loss or damage must be reported to us within 48 hours of the Service. Any claim for non-visible damage must be reported within 7 days of the Service. Failure to notify us within these time limits may affect your ability to make a claim.
9. Delays and Waiting Time
9.1 We will use reasonable efforts to arrive at the agreed time, but times are estimates only and may be affected by traffic, weather, or other factors beyond our control.
9.2 We are not liable for delays caused by factors outside our reasonable control, including but not limited to traffic congestion, road closures, accidents, or delays caused by you or a third party.
9.3 If our staff are required to wait because you are not ready, access is not available, or keys are delayed, we may charge waiting time at our prevailing hourly rate.
10. Parking, Access, and Property Damage
10.1 You are responsible for ensuring that suitable parking is available for our vehicle at collection and delivery addresses. Any parking fines or penalties incurred as a result of inadequate arrangements may be added to your final bill.
10.2 We will take reasonable care to avoid damage to property when moving Goods in and out of buildings. However, we are not liable for damage to driveways, lawns, paving, floors, or walls where such damage results from difficult access, insufficient protection, or pre-existing weakness or defects.
10.3 You should take steps to protect floors, carpets, and surfaces if you consider them to be at risk. If you request our assistance in laying such protection, this is done without acceptance of additional liability beyond that provided in these Terms and Conditions.
11. Waste and Disposal Regulations
11.1 We are not a licensed waste carrier for general household or commercial waste unless expressly stated. We do not remove or dispose of waste in a manner contrary to UK waste regulations.
11.2 We will not carry or dispose of items classified as controlled, hazardous, or regulated waste without prior agreement and compliance with applicable regulations.
11.3 If we agree to remove unwanted items, furniture, or packaging, this will be done only where lawful and appropriate. Additional charges may apply for collection, transport, and disposal.
11.4 You confirm that any items given to us for disposal are your property and that you have the right to dispose of them. You remain responsible for any illegal or improper disposal which occurs as a result of inaccurate information or instructions you provide.
12. Insurance
12.1 We maintain appropriate insurance in line with UK removal industry practice. Details of our cover, including any applicable limits or exclusions, are available on request.
12.2 You are encouraged to arrange your own insurance for Goods of high value or particular sensitivity, or where you require cover in excess of our standard limits.
13. Complaints
13.1 If you are dissatisfied with any aspect of the Service, you should raise the issue with our staff as soon as possible so that we may attempt to resolve it promptly.
13.2 If the matter is not resolved on the day, you should submit a written complaint with full details of your concerns, including evidence where relevant, within 7 days of the Service.
13.3 We will investigate your complaint and respond within a reasonable time, seeking to reach a fair and proportionate resolution where appropriate.
14. Data Protection and Privacy
14.1 We will collect and use your personal data only for the purposes of managing your booking, providing the Service, taking payment, and complying with legal obligations.
14.2 We will take reasonable steps to keep your personal data secure and will not share it with third parties except where necessary to provide the Service or as required by law.
15. Termination
15.1 We may terminate the Contract or suspend the Service immediately if:
a. You fail to make payment when due.
b. You act in an abusive, threatening, or unsafe manner towards our staff.
c. You request us to undertake illegal or unsafe activities.
15.2 Upon termination, you remain liable for any charges incurred up to the time of termination, including any costs reasonably incurred as a result.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Service, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
17.3 These Terms and Conditions, together with the booking confirmation, represent the entire agreement between you and us in relation to the Service and supersede any prior discussions or understandings.
17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract.
By confirming a booking with Man with Van North Finchley, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
